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Your Journey

5 Years. 4 Roles.
One Direction.

From warehouse floors to leading AI product strategy at a MENA-scale e-commerce company.

Geographic Journey

Cairo → Riyadh

EGYPTSAUDI ARABIARed SeaCairo, EgyptJumia · 2019Taager · 2021–22Riyadh, KSATaager · 2021–Present
4+
Years
2
Countries
4
Roles
Career

From Operator to
Lead AI Product Manager

Current

Lead AI Product Manager

Taager.com
July 2025 – PresentRiyadh, Saudi Arabia

Own the full AI product portfolio across acquisition, conversion, recovery, merchant automation, and performance marketing. Set roadmap, define OKRs, lead cross-functional squads.

$155K+ annual cost savings across AI product suite15% CVR lift via AI WhatsApp storefront entry pointAddress acquisition cost: $0.50 → $0.01/order
Promoted from Product Manager to Lead AI Product Manager by owning the entire AI product strategy and delivery for the company.

Product Manager

Taager.com
June 2022 – July 2025Riyadh, Saudi Arabia

Led CX and operations product suite. Owned merchant-facing tools, logistics, and support automation. Managed cross-functional teams across engineering, design, and operations.

+2.5% prepaid order share improvement+2% delivery rate improvement25–30% same-day shipout improvement
Grew from associate PM into full product ownership across 3 product domains simultaneously.

Operations Performance & Analysis Lead

Taager.com
May 2021 – June 2022Cairo, Egypt

Started as Operations Account Manager (May–Oct 2021), promoted to Operations Performance & Analysis Lead (Oct 2021–Jun 2022). Built operational dashboards, redesigned warehouse scheduling, and drove fulfillment process improvements.

Saved 70,000 EGP/month via warehouse scheduling optimizationImproved same-day shipout rate by 25–30%Built operational dashboards used across warehouse, delivery, and CX functions
Used operational insight to earn PM role — became the bridge between ground-level ops and strategic product decisions.

Quality Control Analyst

Jumia
January 2019 – October 2019Cairo, Egypt

Monitored daily operations for compliance with quality standards, generated performance reports, and ensured adherence to standard procedures across the operations function.

Monitored daily operations for quality standard complianceGenerated performance reports used across the operations functionEnsured adherence to standard procedures across fulfilment
Foundation in e-commerce operations and quality management across marketplace environments.
Product in Action

AI Is Building It.
Not Just Describing It.

From PRD to production. Here's how the AI Recovery Agent came to life.

AI Recovery Service Map
Failed Delivery
triggerhealthy
AI Orchestrator
aihealthy
Context Engine
aihealthy
Vector Store
datahealthy
WhatsApp Agent
channelhealthy
Voice Analyzer
aihealthy
LLM Gateway
aihealthy
Address API
externalexternal
Scheduler
triggerhealthy
PostgreSQL
datahealthy
Video Analyzer
aihealthy
CRM System
externalexternal
Human Fallback
humanopsmanual
PRD Draft
ai-recovery-agent.prd
Shipped Impact
Annual Cost Eliminated$72K
Recovery Speedhrs → min
Quality VarianceZero
Scale Ceiling∞
Products Shipped13+
Want to see the numbers behind the work?
View Impact Dashboard  Back to Home