From warehouse floors to owning AI, automation, and internal-platform products across e-commerce and fueltech.
Geographic Journey
Cairo → Riyadh
5
Years
2
Countries
6
Roles
Career
From Operator to AI & Automation Product Manager
Current
AI & Automation Product Manager
PetroApp
June 2026 – PresentRiyadh, Saudi Arabia
Own the AI and internal-platform portfolio across conversational AI, executive automation, station operations systemization, pricing workflows, and the BI layer used by leadership.
75% of inbound support conversations resolved autonomously1 full day per week reclaimed through bulk pricing workflows10 hours per month saved through automated executive reporting
Expanded AI product ownership into fueltech, multi-agent executive systems, internal platforms, and operational automation at multi-market scale.
Lead AI Product Manager
Taager.com
July 2025 – May 2026Riyadh, Saudi Arabia
Defined and owned the AI roadmap across acquisition, order confirmation, delivery recovery, merchant automation, and performance marketing from scope through launch and iteration.
$155K+ saved annually across four autonomous AI agents15% conversion-rate lift through an AI WhatsApp entry point98% reduction in address acquisition cost
Promoted into company-wide AI product leadership after owning operations and customer-experience products end to end.
Product Manager, Operations & Customer Experience
Taager.com
June 2022 – July 2025Riyadh, Saudi Arabia
Owned the operations and CX product function, analytics infrastructure, product backlog, and cross-functional delivery across a period of significant company growth.
$50K per year in support costs removed+2% sustained delivery-rate improvement+2.5% prepaid order share and +1% order reachability
Moved from operational analysis into full product ownership across CX, fulfillment, analytics, and conversion.
Operations Performance & Analysis Lead
Taager.com
October 2021 – June 2022Cairo, Egypt
Built operational dashboards, developed data-driven performance strategies, and redesigned warehouse scheduling and fulfillment workflows.
70,000 EGP per month saved through shift redesign25–30% improvement in same-day shipout rateOperational dashboards across warehouse, delivery, and CX
Used frontline operating insight and data to earn the transition into product management.
Operations Account Manager
Taager.com
May 2021 – October 2021Cairo, Egypt
Managed merchant account operations, monitored daily fulfillment metrics, and coordinated across internal teams to maintain delivery-rate targets.
Managed daily merchant operationsMonitored fulfillment performanceCoordinated delivery-rate recovery across teams
Built the operational context that later shaped product decisions and prioritization.
Quality Control Analyst
Jumia.eg
January 2019 – October 2019Cairo, Egypt
Monitored daily operations for compliance with quality standards, generated performance reports, and ensured adherence to SOPs.